AUGUSTA UTILITIES
Customer Information System Demo
An integrated platform for customer service, billing, metering, payments, collections, stormwater management, reporting, and administrative oversight.
Demonstration environment — prototype for evaluation only, not an adopted Augusta Utilities production system. All customers, meters, bills, and payments shown are synthetic; vendor integrations are not connected.
Customer & account service
Water · Sewer · Stormwater accounts
Executive Dashboard
Enterprise view of revenue, collections, metering performance, and field operations across water, sewer, and stormwater services. Figures are synthetic.
Billed revenue (MTD)
$5.75M
Cash collected (MTD)
$5.41M
Active service accounts
76,473
Consumption billed
1.42B gal
Revenue by service line
Trailing 12 months, water / sewer / stormwater
Receivables aging
Open balances by bucket
Payment channel mix
Share of posted payments
Billing cycle status
Current illustrative snapshot — 4 sample cycle rows shown; full 28-cycle configuration in Billing.
| Cycle | Accounts | Read window | Bill date | Exceptions | Status |
|---|---|---|---|---|---|
| Cycle 1 | 18,420 | Aug 3 – Aug 6 | Aug 10 | 62 | Billed |
| Cycle 2 | 21,760 | Aug 10 – Aug 13 | Aug 17 | 41 | Billed |
| Cycle 3 | 19,305 | Aug 17 – Aug 20 | Aug 24 | 118 | In Review |
| Cycle 4 | 16,988 | Aug 24 – Aug 27 | Aug 31 | 0 | Scheduled |
Operational health
Prototype indicators
- AMI read success (7-day)98.7%
- Open service orders26
- Cut-off candidates1,204
- Portal adoption57%
- Holt Teague2762 Central Ave, Augusta, GA 30960 · 40000685$317.14Past Due
- Cecilia Grantham3052 Lumpkin Rd, Augusta, GA 30970 · 40000822$120.60Cut-Off Pending
- Broad Street Hospitality Group4211 Deans Bridge Rd, Augusta, GA 30920 · 40001370$1,019.54Past Due
- Corwin Vaughn1461 Reynolds St, Augusta, GA 30970 · 40002055$160.06Past Due
- Marcus Whitfield2910 Central Ave, Augusta, GA 30930 · 40002740$73.98Past Due
- Holt Teague4360 Deans Bridge Rd, Augusta, GA 30980 · 40003425$129.47Past Due