AugustaUtilities
Customer Portal Admin
Customer Portal Admin
Administer the self-service customer portal: registrations, feature availability, and support requests. All records are synthetic.
Registered users
68,420
Active last 30 days
41,290
Paperless adoption
57%
Open portal tickets
4
Registration, flag, and ticket figures are live from this project’s synthetic database. Enrollment and adoption aggregates are seeded illustrative values — no real customer portal exists.
Registrations
5 awaiting verification
Beatrice Nwankwo
40007801 · Aug 25, 2026 · Identity mismatch
Laurel Heights Townhomes
40001533 · Aug 25, 2026 · Account number + last bill amount matched
Corwin Adeyemi
40004072 · Aug 25, 2026 · Address match
Riverwalk Bakery LLC
40006688 · Aug 24, 2026 · Manual review
Delphine Marchetti
40002215 · Aug 23, 2026 · Account number + service ZIP matched
Portal feature flags
Controls what customers can self-serve — prototype flags, not production controls
- Auto-pay self-enrollmentBank draft sign-up without staff review
- Leak adjustment request formUpload plumber invoice for review
- Paperless billing enrollmentAllow customers to opt into e-bill only
- Payment arrangements onlineSelf-service installment plans up to 6 months
- Service transfer requestsMove-in / move-out submitted through the portal
- Usage alertsDaily high-consumption notifications from AMI data
Support queue
4 active customer-submitted requests
| Ticket | Subject | Customer | Age | Status | Action |
|---|---|---|---|---|---|
| TKT-4413 | Stormwater charge question on latest bill | Laurel Heights Townhomes | 3d | Open | |
| TKT-4412 | Requesting paperless billing switch | Corwin Adeyemi | 4d | Open | |
| TKT-4411 | Autopay enrollment did not confirm | Riverwalk Bakery LLC | 5d | Open | |
| TKT-4410 | Cannot view stored bill history in portal | Delphine Marchetti | 6d | Open |